"Solving the Strata Equation with Early Engagement" with Holly Westcott
Summary
In this conversation, Ben Doyle interviews Holly Westcott, a senior development specialist in strata management. They discuss the role of strata management in the development process and the importance of understanding the perspective of the end consumer. Holly emphasizes the need for early involvement of a strata management professional in the planning stages of a project to ensure that the building is set up and managed appropriately. They also touch on the challenges and unique aspects of the industry, such as the impact of legislation and the importance of good communication and collaboration between developers and strata managers. The conversation explores the importance of early engagement with strata managers in the development process. It emphasizes the need for developers to care about the details and challenges that residents will face in the long run. The discussion highlights the benefits of structuring projects early, such as addressing waste management, designing functional spaces, and considering titling mechanisms. The guests also share their daily disciplines, including planning, prioritizing, and making time for personal well-being.
Key Takeaways
- Strata management is an industry heavily governed by legislation, and the role of a strata manager is to ensure that the building is set up and managed appropriately.
- Early involvement of a strata management professional in the planning stages of a project is crucial to consider the perspective of the end consumer and address practical considerations.
- Good communication and collaboration between developers and strata managers are essential for a harmonious body corporate and a successful development.
- Strata management goes beyond completion and involves ongoing management and maintenance of the building to meet the needs of the owners.
- The development industry faces challenges such as construction costs, shortages of housing, and market fluctuations, and it is important to work with quality people who can navigate these challenges. Early engagement with strata managers is crucial for addressing challenges and ensuring a smooth process for residents.
- Developers should care about the details and consider the long-term impact on residents.
- Structuring projects early can help address issues like waste management and functional spaces.
- Titling mechanisms can be used to separate commercial and residential components.
- Daily disciplines such as planning, prioritizing, and making time for personal well-being are important for success.
Chapters
00:00 Introduction and Purpose of the Conversation
01:00 Holly's Background in Strata Management
07:12 The Role of a Developer in Bringing Different Skills Together
09:08 The Challenges and Fires to Put Out as a Developer
11:19 Holly's Unique Approach in Strata Management
14:19 The Importance of Attitude and Customer Focus in Strata Management
16:06 The Impact of Market Conditions on Development
20:26 The Role of Strata Managers as a Medium Between Developers and Owners
23:15 The Importance of Early Involvement of Strata Management in the Development Process
25:25 Gathering Data and Streamlining Processes for Owners' Benefit
26:04 The Importance of Early Engagement with Strata Managers
27:34 Caring About the Details: Challenges and Solutions
28:42 Structuring Projects Early: Waste Management and Functional Spaces
30:09 Titling Mechanisms for Separating Commercial and Residential Components
39:56 Daily Disciplines for Success: Planning and Personal Well-being